Welcome to KitchenCraft Store’s FAQ page! We’ve compiled answers to the most common questions about our premium kitchen and dining furniture, delivery options, and customer service policies. Whether you’re looking for the perfect bar cart or a complete dining set, we’re here to help create your ideal dining space.
Product Information
1. What types of products does KitchenCraft Store offer?
We specialize in premium kitchen and dining furniture designed for modern living. Our collections include:
- Bar Carts for stylish beverage service
- Counter + Bar Stools for casual dining
- Counter Height + Bar Tables for space-saving solutions
- Complete Counter Height Sets for coordinated looks
- Dining Room Chairs in various styles
- Kitchen & Dining Room Sets for complete solutions
- Kitchen & Dining Tables in multiple sizes and finishes
2. Are your products suitable for small spaces?
Absolutely! Many of our products, like our space-saving bar carts and adaptable counter-height sets, are specifically designed with small-space dwellers in mind. The counter-height options create an airy feel while maximizing functionality.
3. Do you offer complete dining sets?
Yes! We offer beautifully coordinated Kitchen & Dining Room Sets that include tables with matching chairs, as well as Counter Height Sets that combine tables with stools for a unified look. These sets are designed to ship together efficiently.
Ordering & Account
1. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
2. Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.
3. Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders more easily and saves your information for future purchases.
Shipping & Delivery
1. Where does KitchenCraft Store ship?
We proudly offer global delivery to most countries worldwide. Currently, we cannot ship to some remote areas and parts of Asia. If you have questions about delivery to your specific location, please email us at [email protected].
2. What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after leaving our warehouse. Includes tracking and insurance.
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch. This eco-friendly option helps us keep costs down while ensuring safe delivery.
All orders are processed within 1-2 business days before shipping.
3. How can I track my order?
You’ll receive tracking information via email the moment your order ships. Both our standard and free shipping options include tracking capabilities.
4. Do you ship multiple items together?
Yes! We recommend combining items into one order whenever possible. Many of our counter height sets and dining room chairs are designed to ship beautifully together, which often provides better value and more coordinated delivery.
Returns & Exchanges
1. What is your return policy?
We offer an easy return policy within 15 days of delivery. Items must be in original, unused condition with all packaging materials. Please contact our customer service team at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Customer Support
1. How can I contact customer service?
Our responsive support team is available via email at [email protected]. We monitor all shipments and are ready to assist with any questions or concerns you may have.
2. What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be responded to on the next business day.
3. Where is KitchenCraft Store located?
Our headquarters is located at:
4694 Lyndon Street, New Castle, US 19720
Though we ship globally (excluding some remote areas and parts of Asia), our direct manufacturer relationships allow us to offer exceptional service worldwide.
4694 Lyndon Street, New Castle, US 19720
Though we ship globally (excluding some remote areas and parts of Asia), our direct manufacturer relationships allow us to offer exceptional service worldwide.
Still have questions? Our team is always happy to help you create your perfect dining space. Email us at [email protected] for personalized assistance.
