At KitchenCraft Store, we take pride in offering premium kitchen and dining furniture, including our exquisite bar carts, counter height sets, and dining room collections. While we’re confident you’ll love your purchase, we understand that sometimes returns or exchanges are necessary. Our policy is designed to make this process as smooth as possible while maintaining the high standards you expect from our products.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Note on Special Items: Due to their custom nature, counter height sets and kitchen & dining room sets that have been specially ordered or assembled cannot be returned unless defective. Please inspect these items carefully upon delivery.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear KitchenCraft Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Contact phone number: [Your Phone Number]
I confirm the item(s) are in original condition with all packaging intact.

Sincerely,
[Your Full Name]

Step 2: Receive Return Instructions

Within 2 business days, we’ll email you:

  • Return authorization number
  • Prepaid shipping label (for defective items)
  • Instructions for repackaging
  • Return address for your region

Step 3: Ship Your Return

For non-defective returns:

  • Standard Returns: Ship using the carrier of your choice to the provided address. We recommend using a trackable service.
  • Large Items: (Bar tables, dining sets) – Contact us for special shipping arrangements.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs.

Exchange Policy

Prefer a different style of bar stool or dining chair? We’re happy to facilitate exchanges:

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as needed
  • We’ll provide a prepaid return label for defective exchange items

Special Circumstances

Damaged or Defective Items: Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping.

International Returns: Customers outside the U.S. may be responsible for return shipping costs and any applicable customs fees.

Furniture Care Tip: To maintain the quality of your kitchen and dining furniture during return shipping, we recommend using the original packaging and adding extra padding for fragile items like glass bar cart shelves.

Questions?

Our customer service team is here to help with any questions about returns, exchanges, or our premium kitchen and dining products. Contact us at [email protected] or by mail at:

KitchenCraft Store
4694 Lyndon Street
New Castle, US 19720

We reserve the right to modify this policy to better serve our customers shopping for quality kitchen and dining solutions.