At KitchenCraft Store, we’re committed to delivering your premium kitchen and dining furniture with care and efficiency. Our shipping and returns policies are designed to provide clarity and convenience as you shop for bar carts, counter height sets, dining chairs, and other quality furnishings.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two shipping methods to accommodate your needs:
- Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
International Customers: We ship globally (excluding some Asian and remote regions). International orders may be subject to customs fees and import taxes, which are the customer’s responsibility.
Returns & Exchanges
While we’re confident you’ll love your premium kitchen and dining furniture, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be straightforward while maintaining our high quality standards.
Return Policy Overview
- Return window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of purchase: Required for all returns
Non-Returnable Items: Due to their custom nature, counter height sets and kitchen & dining room sets that have been specially ordered or assembled cannot be returned unless defective. Please inspect these items carefully upon delivery.
Easy 3-Step Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] with the following information:
- Subject: Return Request – Order #[Your Order Number]
- Body: Include:
- Item(s) to return with product name(s)
- Reason for return
- Preferred resolution (refund or exchange)
- Your contact phone number
- Confirmation that items are in original condition
Step 2: Receive Return Instructions
Within 2 business days, we’ll email you:
- Return authorization number
- Prepaid shipping label (for defective items only)
- Detailed repackaging instructions
- Return address for your region
Step 3: Ship Your Return
For non-defective returns:
- Standard items: Ship using the carrier of your choice to the provided address (we recommend trackable service)
- Large items (bar tables, dining sets): Contact us for special shipping arrangements
Refund Processing
- Timing: Processed within 5 business days of receipt
- Method: Refunded to original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping fees are non-refundable
Exchange Policy
Prefer a different style of bar stool or dining chair? We’re happy to help:
- Exchanges subject to product availability
- Price differences will be charged/refunded as needed
- Prepaid return labels provided for defective exchange items
- We cover standard shipping costs for exchanges
Special Circumstances
Damaged or Defective Items
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping.
International Returns
Customers outside the U.S. may be responsible for return shipping costs and any applicable customs fees.
Furniture Care Tip
To maintain quality during return shipping, we recommend:
- Using original packaging
- Adding extra padding for fragile items (like glass bar cart shelves)
- Securing all loose parts
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or our premium kitchen and dining products.
Contact us at [email protected] or by mail at:
KitchenCraft Store4694 Lyndon Street
New Castle, US 19720
We reserve the right to modify this policy to better serve our customers shopping for quality kitchen and dining solutions.